Agentforce capabilities
7 mapped capabilities, each graded and dated. The map shows what Agentforce can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Agent Builder
provisionalverified ~2 months agoLow-code studio for defining AI agents from topics, actions, and instructions without hand-coding the underlying reasoning.
Atlas Reasoning Engine
provisionalverified ~2 months agoThe reasoning and retrieval engine that lets Agentforce agents interpret a request, ground it in data, plan, and act autonomously.
Data Cloud grounding
provisionalverified ~2 months agoGrounds agent responses in unified CRM, knowledge, and unstructured data via Salesforce Data Cloud / Data 360.
Guardrails and Testing Center
provisionalverified ~2 months agoTools to set agent boundaries and to generate, run, and evaluate tests before and after agents go live.
Plans and pricing
provisionalverified 26 days agoConsumption-based pricing for autonomous AI agents, billed through Flex Credits, plus bundled per-user Agentforce 1 editions, per-user add-ons, and a low-cost per-user license.
Prebuilt Sales Agents (SDR & Sales Coach)
provisionalverified ~2 months agoOut-of-the-box autonomous sales agents that nurture leads, book meetings, and coach reps using CRM data.