Chatbase capabilities
7 mapped capabilities, each graded and dated. The map shows what Chatbase can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
CRM and helpdesk integrations
provisionalverified ~2 months agoChatbase connects to 15+ third-party platforms including CRMs, helpdesks, payment processors, and messaging tools so the AI agent can look up customer data and take actions in those systems in real time.
Custom AI agent training on business data
provisionalverified ~2 months agoChatbase lets businesses train AI support agents on their own company data — documents, knowledge bases, FAQs — so the agent answers questions using content specific to that business.
Human handoff and escalation
provisionalverified ~2 months agoWhen the AI agent cannot resolve a customer issue, Chatbase can automatically escalate to a human agent — either by creating a support ticket or by transferring the live chat session.
Multilingual support
provisionalverified ~2 months agoChatbase agents can converse with customers in 80+ languages, allowing a single agent configuration to serve a global customer base without separate setups per language.
Omnichannel deployment
provisionalverified ~2 months agoChatbase agents can be deployed across multiple customer-facing channels simultaneously, including website chat widgets, WhatsApp, Slack, email, Instagram, Facebook, and Telegram.
Plans and pricing
canonicalverified 26 days agoChatbase offers four self-serve tiers (Free, Hobby, Standard, Pro) plus Enterprise with custom pricing, billed monthly or yearly with a 20% discount for annual plans.