Decagon capabilities
7 mapped capabilities, each graded and dated. The map shows what Decagon can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Agent Operating Procedures (AOPs)
provisionalverified ~2 months agoAOPs let support and ops teams define and update agent workflows in plain language instead of code or complex rule builders.
Analytics and customer insights
provisionalverified ~2 months agoDecagon surfaces conversation analytics and AI-generated insights so support leaders can understand customer needs and agent performance without manual tagging.
Omnichannel AI agents
provisionalverified ~2 months agoDecagon deploys AI agents that handle customer support across chat, email, and voice channels from a single platform.
Plans and pricing
provisionalverified 26 days agoDecagon is an enterprise-focused platform sold via custom quote; no self-serve pricing tiers are publicly listed.
QA and continuous testing
provisionalverified ~2 months agoDecagon provides always-on quality assurance and simulation-based testing so teams can catch agent regressions before they reach customers.
Security and compliance
provisionalverified ~2 months agoDecagon provides enterprise-grade security controls, zero-retention AI data policies, and PII redaction for regulated and data-sensitive industries.