Fini capabilities
8 mapped capabilities, each graded and dated. The map shows what Fini can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Agentic backend actions
provisionalverified ~2 months agoFini AI executes real backend operations on behalf of customers — including refunds, account updates, and data retrieval — without human handoff.
Analytics and reporting
provisionalverified ~2 months agoFini AI provides analytics dashboards tracking ticket resolution rates, knowledge gaps, and agent performance to help support teams measure ROI.
Help-desk and CRM integrations
provisionalverified ~2 months agoFini AI connects to major help-desk platforms and CRMs via one-click setup, embedding the AI agent inside existing support workflows without migration.
Multi-channel support
provisionalverified ~2 months agoFini AI handles customer support across voice, chat, and email from a single unified system, resolving tickets autonomously across all channels.
No-code fast deployment
provisionalverified ~2 months agoFini AI deploys a live AI support agent in 14 days and reaches fully autonomous operation within 30 days, with no engineering work required from the customer.
Plans and pricing
provisionalverified 26 days agoFini AI sells three paid tiers — Growth, Scale, and custom Enterprise — priced as monthly platform fees with included resolved-ticket allowances plus per-resolution overage; the former free Starter tier is no longer offered.
Security and compliance
provisionalverified ~2 months agoFini AI is certified under SOC 2, ISO/IEC 27001, GDPR, PCI DSS Level 1, and is HIPAA BAA-ready, with multi-cloud infrastructure and a published Data Processing Agreement.