Fini capabilities
8 mapped capabilities, each graded and dated. The map shows what Fini can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Agentic backend actions
provisionalverified ~4 months agoFini AI executes real backend operations on behalf of customers — including refunds, account updates, and data retrieval — without human handoff.
Analytics and reporting
provisionalverified ~4 months agoFini AI provides analytics dashboards tracking ticket resolution rates, knowledge gaps, and agent performance to help support teams measure ROI.
Help-desk and CRM integrations
provisionalverified ~4 months agoFini AI connects to major help-desk platforms and CRMs via one-click setup, embedding the AI agent inside existing support workflows without migration.
Multi-channel support
provisionalverified ~4 months agoFini AI handles customer support across voice, chat, and email from a single unified system, resolving tickets autonomously across all channels.
No-code fast deployment
provisionalverified ~4 months agoFini AI deploys a live AI support agent in 14 days and reaches fully autonomous operation within 30 days, with no engineering work required from the customer.
Plans and pricing
provisionalverified ~3 months agoFini AI sells three paid tiers — Growth, Scale, and custom Enterprise — priced as monthly platform fees with included resolved-ticket allowances plus per-resolution overage; the former free Starter tier is no longer offered.
Security and compliance
provisionalverified ~4 months agoFini AI is certified under SOC 2, ISO/IEC 27001, GDPR, PCI DSS Level 1, and is HIPAA BAA-ready, with multi-cloud infrastructure and a published Data Processing Agreement.