Gorgias capabilities
7 mapped capabilities, each graded and dated. The map shows what Gorgias can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
AI agent automation
provisionalverified ~4 months agoAn AI agent that automatically resolves customer support inquiries without human intervention, handling order tracking, returns, FAQs, and other repetitive tasks.
Help center (self-service knowledge base)
provisionalverified ~4 months agoA self-service knowledge base where brands publish articles so customers can find answers without contacting support.
Macros and rules-based automation
provisionalverified ~4 months agoPre-built response templates (macros) and conditional routing rules that automate repetitive ticket handling without custom development.
Omnichannel unified inbox
provisionalverified ~4 months agoA single inbox that consolidates customer messages from all support channels so agents never switch between apps.
Plans and pricing
provisionalverified ~3 months agoGorgias offers ticket-volume-based helpdesk plans plus a separate per-resolution AI Agent add-on, with annual billing discounts up to 16%.
Shopify and ecommerce platform integration
provisionalverified ~4 months agoNative integration with Shopify and other major ecommerce platforms that pulls live order, customer, and product data directly into support tickets.