Kixie capabilities
7 mapped capabilities, each graded and dated. The map shows what Kixie can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Bi-directional CRM integrations
provisionalverified ~2 months agoOne-click two-way sync with major CRMs so that calls, texts, and activity are automatically logged and CRM data drives call routing and screen pops.
Call recording and live coaching
provisionalverified ~2 months agoAutomatic recording of all calls with unlimited cloud storage, plus real-time supervisor coaching via listen-in, whisper, and barge tools.
Conversation Intelligence (AI call analysis)
provisionalverified ~2 months agoAI-powered analysis of recorded calls including full transcription, sentiment scoring, call quality scores, keyword detection, and agent talk-ratio tracking.
Inbound call routing and IVR
provisionalverified ~2 months agoAutomatic inbound call distribution with IVR auto-attendant, CRM-based routing to the best-fit agent, and inbound queues with wait-time estimates.
Outbound call and SMS cadences
provisionalverified ~2 months agoAutomated multi-touch outreach sequences combining calls and text messages, including scheduled auto-calls and auto-SMS follow-ups.
Plans and pricing
provisionalverified 26 days agoKixie offers three core subscription tiers plus premium add-ons, with a 7-day free trial and unlimited US/Canada calling on all plans.