Klara capabilities

An AI engine that automates routine front-desk communication so staff handle fewer repetitive tasks across the patient journey.

Sends personalized, automated pre-visit text reminders that prompt patients to confirm attendance, reducing no-shows.

Automatically sends personalized pre-visit instructions before an appointment and post-visit instructions and follow-ups afterward, by text.

Send a single message out to many patients at once for announcements, recalls, or outreach campaigns.

Converts inbound phone calls into a text-message thread so the practice can respond by text and keep all patient communication in one place.

Customizable digital intake forms with electronic signature that patients complete before the visit to cut check-in time.

Bi-directional integration with leading EHR and practice-management systems, plus a Chrome extension for documenting inside the chart.

Native iOS and Android access so staff can message patients on the go and patients can communicate without a portal login.

Lets patients request, book, or reschedule their own appointments by text or automated flow, without calling the office or signing into a portal.

Klara does not publish per-seat or tiered pricing; cost is custom-quoted by sales based on practice size, specialty, and selected features, sold as ModMed Patient Engagement powered by Klara.

Patient messaging and data are handled under HIPAA-compliant safeguards, including encryption and two-factor authentication.

Staff collaborate inside patient threads with internal notes and routing, and can loop in external parties like pharmacies, keeping the whole conversation in one view.

Browser-based video visits with a virtual waiting room, letting providers see patients remotely without a separate telehealth tool.

HIPAA-compliant two-way messaging that lets patients reach a practice by text, web chat, or phone, with every interaction consolidated into one conversation thread per patient.

Automatically transcribes patient voicemails into text so staff can read, triage, and respond from the same inbox as other messages.