Kore.ai capabilities

Kore.ai lets teams build custom AI agents for customer service and employee workflows without deep engineering resources, using a no-code/low-code studio that compresses months of development into days.

Employees ask natural-language questions and retrieve answers from files, apps, chats, and business systems in one place, with results scoped to the user's role-based access permissions.

Kore.ai automatically scores and analyzes every customer interaction to surface coaching opportunities, measure AI performance, and track automation rates without manual sampling.

Human contact center agents receive real-time AI suggestions, conversation summaries, and guided playbooks during live customer interactions to reduce handle time and improve accuracy.

Kore.ai triggers and executes multi-step AI workflows across enterprise systems — such as opening IT tickets, updating CRM records, or processing HR requests — without requiring employee intervention for routine tasks.

Kore.ai deploys AI agents that handle customer inquiries autonomously across chat, voice, and web channels, with context retained across touchpoints so customers do not need to repeat themselves.

Kore.ai is an enterprise platform sold to mid-market and large organizations; pricing is not publicly listed and is obtained by contacting sales.

Kore.ai ships with 100+ pre-built connectors to enterprise systems and a marketplace of ready-to-deploy agent templates, reducing the effort needed to connect existing business tools.

Kore.ai enforces compliance policies at runtime rather than as a post-hoc layer, producing complete audit trails of every AI interaction for regulated industries such as financial services and healthcare.