Lorikeet capabilities
8 mapped capabilities, each graded and dated. The map shows what Lorikeet can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Coach Agent and automated QA
provisionalverified ~2 months agoLorikeet's Coach Agent measures quality across 100% of support tickets — not just CSAT survey samples — and converts support data into actionable performance insights for AI and human teams.
Compliance and security for regulated industries
provisionalverified ~2 months agoLorikeet is built for regulated industries (fintech, healthtech) with explainable AI decisions, compliance-ready workflows, and enterprise security reviews.
Integrations with ticketing, CRM, and commerce systems
provisionalverified ~2 months agoLorikeet connects natively to major ticketing platforms, CRMs, telephony systems, knowledge bases, and commerce tools so the AI agent can read customer context and write outcomes back without manual exports.
Intelligent escalation to human agents
provisionalverified ~2 months agoLorikeet detects when a support case exceeds its resolution scope and routes to a human agent with full conversation context, preventing dead-end deflection.
Knowledge base connectivity
provisionalverified ~2 months agoLorikeet pulls from a company's existing knowledge bases so the AI agent answers with up-to-date internal documentation rather than hallucinating or using generic responses.
Omnichannel AI support
provisionalverified ~2 months agoLorikeet's Concierge Agent resolves customer support tickets across voice, SMS, chat, email, and WhatsApp from a single AI layer, maintaining context and brand voice across all channels.
Plans and pricing
canonicalverified 26 days agoLorikeet charges per successfully resolved ticket using a credit model — no per-seat fees, no implementation fees — with three tiers sized by monthly ticket volume.
Workflow automation and execution
provisionalverified ~2 months agoLorikeet executes multi-step support workflows end-to-end — such as refunds, subscription changes, and appointment rescheduling — by connecting to backend systems and taking actions on behalf of the customer without human intervention.