Luma Health capabilities

Automated appointment reminders that reduce no-shows by letting patients confirm, reschedule, or cancel, plus recall outreach that brings overdue patients back for needed care.

Deep, bidirectional integration with major electronic health record systems so scheduling, forms, faxes, and messages read live data and write actions back, keeping the EHR as the system of record.

Electronic pre-appointment forms that let patients complete registration and intake paperwork ahead of a visit, with responses syncing to the EHR.

AI-powered processing and follow-up for inbound paper and electronic faxes: it classifies each fax, extracts discrete data, and routes it to the right workflow so staff only verify rather than manually re-key.

An EHR-integrated chatbot embedded on a practice's website that lets patients take actions themselves — schedule appointments, register as a new patient, request refills, and complete intake — instead of calling staff.

A conversational AI agent that answers inbound patient calls and lets patients self-serve common access tasks (scheduling, rescheduling, cancellations, prescription refills) by voice, switching to SMS or another language and handing off to staff when needed.

A no-code orchestration engine that lets operations teams define triggers and logic to automate multi-step patient-access workflows without IT, including a gallery of prebuilt workflows to launch and customize.

Lets patients book, reschedule, and cancel their own appointments across channels using guided questionnaires that match them to the right provider, location, and visit type, with availability and writeback synced to the EHR.

Collects patient payments (copays and outstanding balances) and verifies insurance eligibility, surfacing what a patient owes as part of the access and intake flow.

Custom, quote-based enterprise pricing with no public price list; cost scales with the number of providers/users and the modules selected, sold via sales consultation and demo.

Tracks inbound referrals end to end and automatically nudges referred patients to schedule, reducing referral leakage and lost revenue.

A multi-model generative-AI engine that powers Luma's products, coordinating AI capabilities across agents and workflows to handle natural-language conversations, parse structured documents, and trigger EHR-connected actions.

Bidirectional text messaging between a practice and its patients, plus mass broadcast messaging to targeted patient groups over their preferred channels.