ServiceNow Now Assist capabilities

Now Assist includes configurable AI agents that can autonomously execute multi-step tasks across ServiceNow workflows, reducing manual workload on human teams.

Now Assist automatically generates concise summaries of incident, case, and service request records, letting agents understand context at a glance without reading the full history.

Now Assist generates summaries of live or concluded chat transcripts so agents can quickly grasp a customer conversation without reading the entire log.

Now Assist for Creator generates ServiceNow platform code (scripts, flows, and configurations) from natural language descriptions, speeding up low-code and pro-code development on the Now Platform.

Now Assist drafts knowledge base articles directly from resolution notes, chat transcripts, and case details, turning closed cases into searchable self-service content.

As of April 2026 ServiceNow retired the legacy Now Assist packaging (Standard/Pro/Pro Plus/Enterprise upgrade SKUs) and moved to three AI-native product tiers — Foundation, Advanced, and Prime — with Now Assist capabilities bundled into every tier rather than sold as Pro Plus/Enterprise Plus add-ons.

Now Assist enhances the ServiceNow Virtual Agent chatbot with generative AI, enabling it to answer questions in natural language, recommend actions, and surface relevant knowledge articles through AI-powered search.