Sierra capabilities
7 mapped capabilities, each graded and dated. The map shows what Sierra can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
AI agent builder
provisionalverified ~4 months agoSierra's Ghostwriter tool lets teams create production-ready AI customer service agents from plain-English descriptions, SOPs, transcripts, or audio recordings — without writing code.
Conversation analytics and insights
provisionalverified ~4 months agoSierra Insights surfaces agent performance data, identifies conversations needing attention, and allows teams to run natural-language queries over conversation history.
Enterprise system integrations
provisionalverified ~4 months agoSierra agents connect to CRMs, order management, data warehouses, and industry-specific back-end systems so they can look up data and take actions on behalf of customers in real time.
Intelligent human handoff
provisionalverified ~4 months agoWhen a conversation exceeds the agent's scope or a customer requests a human, Sierra transfers to a live agent with an automated conversation summary and full context, reducing handle time.
Omnichannel deployment
provisionalverified ~4 months agoSierra agents can be deployed simultaneously across chat, phone (voice), email, SMS, WhatsApp, and ChatGPT in 58 languages, available 24/7/365.
Plans and pricing
provisionalverified ~3 months agoSierra uses outcome-based pricing, meaning customers pay only for successful resolutions delivered by the AI agent rather than per seat or per conversation.
Security and compliance
provisionalverified ~4 months agoSierra holds SOC 2, ISO 27001, ISO 42001, HIPAA, GDPR, FedRAMP, and PCI DSS certifications, and does not use customer data to train its models.