Spruce Health capabilities
12 mapped capabilities, each graded and dated. The map shows what Spruce Health can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
AI transcription and summarization
provisionalverified ~4 months agoAutomatic transcription of voice content and AI summaries of calls, voicemails, and audio messages — available on both Basic and Communicator plans.
API and EHR integrations
provisionalverified ~4 months agoAn API with webhooks for connecting Spruce to EHRs and other systems, with named integrations including athenahealth and Hint.
HIPAA compliance and security
provisionalverified ~4 months agoBuilt-in HIPAA compliance posture covering a signed BAA, access controls, audit logging, and third-party security certifications.
HIPAA-compliant e-fax
provisionalverified ~4 months agoSend and receive faxes digitally from the phone or web, with HIPAA-grade handling of fax contacts, logs, and documents.
In-app digital payments (Stripe)
provisionalverified ~4 months agoSend payment requests to patients and collect payment inside a secure Spruce conversation via a Stripe integration.
Plans and pricing
canonicalverified ~3 months agoSpruce's per-user subscription tiers, what each unlocks, and fees/trial terms (US pricing, as of 2026-07-05).
Professional phone system (VoIP)
provisionalverified ~4 months agoHIPAA-grade business phone lines for individuals and teams, with call routing, voicemail, and automation built for clinical workflows.
Secure patient messaging
provisionalverified ~4 months agoHIPAA-compliant secure messaging between a practice and its patients, supporting text, files, photos, and audio messages inside a single conversation thread.
Spruce Visits — adaptive clinical questionnaires
provisionalverified ~4 months agoAsynchronous, store-and-forward digital intake and screening questionnaires that branch based on patient answers and return responses to the provider for review.
Team messaging and care coordination
provisionalverified ~4 months agoInternal team chat and shared-inbox tooling that lets clinic staff collaborate on patient conversations without leaving the platform.
Two-way SMS texting
provisionalverified ~4 months agoStandard cellular SMS texting with patients from the practice's Spruce number, including bulk and automated messaging.