Stonly capabilities
8 mapped capabilities, each graded and dated. The map shows what Stonly can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Agent Assist for support ticket handling
provisionalverified ~2 months agoStonly's Agent Assist surfaces relevant knowledge and generates draft replies directly inside support agents' ticket interfaces, reducing handle time and improving consistency.
Conversational AI bot for customer self-service
provisionalverified ~2 months agoStonly's AI bot handles incoming customer questions autonomously by drawing on the team's verified knowledge base content, aiming to resolve issues without agent handoff.
Guide analytics and user-data targeting
provisionalverified ~2 months agoStonly tracks how customers and agents interact with guides, and allows teams to personalize which guide content appears based on user attributes or behavior.
Help desk and CRM integrations
provisionalverified ~2 months agoStonly integrates with a broad set of ticketing, CRM, chat, and analytics platforms so teams can deliver knowledge and guides without leaving their existing tools.
Interactive guides and decision trees
provisionalverified ~2 months agoStonly lets teams build branching, step-by-step interactive guides that walk customers or agents through support situations, replacing flat articles with structured decision trees.
Plans and pricing
canonicalverified 25 days agoStonly offers three tiers: a Basic free plan, a Small Business paid plan, and an Enterprise custom plan, differentiated by guide view volume, knowledge base count, team size, and AI features.
Security and compliance controls
provisionalverified ~2 months agoStonly provides enterprise-grade security features including SSO, private knowledge bases, advanced team permissions, and a formal security review process for Enterprise customers.