Tidio capabilities
8 mapped capabilities, each graded and dated. The map shows what Tidio can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Analytics and reporting
provisionalverified ~2 months agoBuilt-in dashboards tracking conversation volume, agent performance, AI resolution rates, customer satisfaction, and revenue attribution.
Integrations
provisionalverified ~2 months agoPre-built connectors to e-commerce platforms, CRMs, customer service tools, and automation services, plus an OpenAPI for custom integrations.
Live chat
provisionalverified ~2 months agoReal-time website chat widget that lets support agents communicate with visitors, with AI-assisted reply drafting and pre-chat lead capture.
Lyro AI agent
provisionalverified ~2 months agoConversational AI agent that automatically resolves common customer support questions using the business's own knowledge base, with Smart Actions for task automation and cross-platform escalation.
Multichannel inbox
provisionalverified ~2 months agoUnified inbox that consolidates customer conversations from live chat, email, Instagram, Messenger, and WhatsApp into one agent workspace.
No-code automation flows
provisionalverified ~2 months agoVisual workflow builder that triggers automated messages and actions at key moments in the customer journey without writing code.
Plans and pricing
canonicalverified 25 days agoTidio offers a free tier plus four paid plans priced by billable conversation volume, with separate add-on pricing for Lyro AI and Flows.