Twig capabilities
8 mapped capabilities, each graded and dated. The map shows what Twig can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Analytics and performance monitoring
provisionalverified ~4 months agoTwig provides dashboards to track agent performance, customer satisfaction, and knowledge gaps so teams can continuously improve the AI agent.
Appointment booking
provisionalverified ~4 months agoSera automatically books appointments during inbound conversations across phone, chat, and email without requiring a human agent.
Integrations with CRM, helpdesk, and knowledge tools
provisionalverified ~4 months agoTwig connects to 30+ third-party tools so the AI agent can pull context from existing business systems and push data back to them.
Lead qualification and SDR automation
provisionalverified ~4 months agoSera qualifies inbound leads and can automatically generate trial offers or route qualified prospects to sales, functioning as an AI SDR (sales development representative).
No-code agent builder (Agent Studio)
provisionalverified ~4 months agoAgent Studio is a self-service platform for building, testing, and iterating on AI agents without requiring engineering support.
Omnichannel inbound handling
provisionalverified ~4 months agoTwig's AI agent (Sera) handles inbound customer contacts across phone, website chat, and email in a single platform, responding in under a second around the clock without human staffing.
Plans and pricing
canonicalverified ~3 months agoTwig (now marketed under the Sera AI receptionist brand) offers four tiers from a free-forever plan to an enterprise Scale plan, priced by monthly chat and voice-minute consumption.
Security and compliance
provisionalverified ~4 months agoTwig is SOC 2 Type II certified and includes built-in PII detection and redaction to protect customer data in regulated industries.