Unthread capabilities
9 mapped capabilities, each graded and dated. The map shows what Unthread can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Agentic AI ticket deflection
provisionalverified ~4 months agoAn autonomous AI agent reads incoming tickets, searches the knowledge base, and delivers grounded answers, deflecting a reported 40% of tickets automatically.
Analytics, SLA monitoring, and CSAT
provisionalverified ~4 months agoUnthread tracks SLA/SLO compliance, resolution times, AI deflection rates, and customer satisfaction scores in a built-in analytics dashboard.
Automations and workflow builder
provisionalverified ~4 months agoUnthread provides a no-code automation builder for routing tickets, triggering actions in connected tools, and running multi-step workflows based on ticket conditions.
Integrations with CRM, ticketing, and developer tools
provisionalverified ~4 months agoUnthread connects to 100+ native integrations across CRM, project management, helpdesk, HR, security, productivity, and automation categories, plus API and webhooks for custom connections.
Omnichannel unified inbox
provisionalverified ~4 months agoUnthread consolidates support conversations from Slack, Microsoft Teams, email, web chat, and API into a single shared inbox, with Discord, Telegram, and WhatsApp available via integrations.
Plans and pricing
canonicalverified ~3 months agoUnthread offers three paid tiers — Basic, Pro, and Enterprise — priced per agent per month, with a 14-day free trial and monthly, annual, or multi-year contract options.
Security and compliance
provisionalverified ~4 months agoUnthread is SOC 2 Type II certified and HIPAA compliant, with data encryption, regional data residency, SSO, and role-based access control.
Self-learning knowledge base
provisionalverified ~4 months agoUnthread automatically generates knowledge base articles from resolved tickets, capturing institutional knowledge without manual documentation effort.
Slack-native ticketing
provisionalverified ~4 months agoUnthread turns Slack messages into tracked support tickets without requiring users to leave Slack or learn a new tool.