Voiceflow capabilities
7 mapped capabilities, each graded and dated. The map shows what Voiceflow can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
Conversation analytics and observability
provisionalverified ~2 months agoReal-time monitoring and LLM-powered evaluation of live agent conversations to track performance and surface issues.
Multi-LLM model support
provisionalverified ~2 months agoConnect agents to multiple large language model providers or bring a custom model, avoiding vendor lock-in.
Omnichannel deployment
provisionalverified ~2 months agoDeploy AI agents across web chat, voice, phone/call-center, and custom API-connected surfaces from a single build.
Plans and pricing
provisionalverified 25 days agoUsage-based pricing across agency and business segments, with a free trial entry point and custom enterprise quotes.
Security and compliance
provisionalverified ~2 months agoEnterprise-grade security certifications covering SOC 2 Type II, ISO/IEC 27001:2022, GDPR, and HIPAA for regulated industries.
Team collaboration and permissions
provisionalverified ~2 months agoReal-time multi-user collaboration on agent projects with role-based access controls for enterprise teams.