Weave capabilities

An always-on conversational AI agent that answers inbound calls and texts, books and reschedules appointments (dental offices only at launch, with more specialties coming), answers FAQs, and hands off to staff when it cannot resolve a request.

Automatically sends appointment reminders and confirmation requests by text, call, or email to cut no-shows, and interprets patient replies as confirm or cancel.

Sends one-to-many text blasts to patient lists for announcements, promotions, recall, and schedule-filling, with a monthly message allowance that scales by plan.

Records practice phone calls and applies AI to produce transcripts and post-call summaries, with sentiment analysis, call categorization, and detection of missed scheduling/revenue opportunities.

Builds and sends customizable digital patient forms by text or email that patients complete on any device, with the responses written back into the practice's records.

Automatically verifies patient insurance eligibility ahead of appointments by going directly to payer portals to pull benefit details, supporting dental and multiple other healthcare practice types.

Automatically requests online reviews by text and email after appointments, routes reviewers to chosen sites (Google by default), and notifies staff to monitor and respond, with AI-drafted responses.

Lets patients request appointments online and gives staff a calendar to manage bookings, with automated confirmations and reminders, working with or without an integrated practice management system.

Collects patient payments through text-to-pay links, card terminals/card-on-file, and online invoice links, plus flexible financing options like Buy Now Pay Over Time and payment plans.

Weave sells four tiers — Pro, Elite, Ultimate, and Enterprise — bundling phones plus patient-engagement software; the pricing page states a starting price of $249/month and exact per-tier prices are quote-based behind a sales conversation.

Lets practice staff text patients and customers back and forth from a shared, HIPAA-aware inbox for scheduling, intake, check-ins, and billing conversations.

Cloud-based business VoIP phone service for healthcare and service practices, handling inbound and outbound calls with patient context surfaced on screen.