Yellow.ai capabilities
9 mapped capabilities, each graded and dated. The map shows what Yellow.ai can do; the audit shows whether it’s worth consolidating — and a guide shows how to move.
Capabilities
AI agent builder
provisionalverified ~4 months agoBuild and deploy conversational AI agents for customer support without writing code, using a visual low-code/no-code interface.
Analytics and reporting
provisionalverified ~4 months agoTrack automation rates, resolution metrics, user sentiment, and agent performance across 20+ dashboards.
Conversational knowledge base
provisionalverified ~4 months agoIngest enterprise content from websites, documents, and third-party APIs so AI agents can retrieve and answer questions accurately.
Human agent handoff and assist
provisionalverified ~4 months agoSeamlessly escalate conversations from AI to live human agents, with AI Copilot providing real-time suggestions to support staff during handoffs.
Integrations with CRMs and helpdesks
provisionalverified ~4 months agoConnect Yellow.ai to existing CRM, helpdesk, ecommerce, and payment platforms via 100+ plug-and-play integrations without replacing current systems.
Omnichannel customer support
provisionalverified ~4 months agoDeliver consistent AI-driven customer support across chat, voice, email, SMS, and 35+ other channels from a single platform.
Plans and pricing
canonicalverified ~3 months agoYellow.ai offers two tiers: Free (with pay-per-resolution pricing beyond the included sessions) and Enterprise on custom contracts; the former Basic middle tier is no longer listed.
Security and compliance
provisionalverified ~4 months agoEnterprise-grade security certifications including SOC 2, GDPR, and ISO compliance, with role-based access controls for managing teams.
Voice AI automation
provisionalverified ~4 months agoAutomate inbound and outbound voice calls with natural-sounding AI agents; Yellow.ai offers two distinct voice products: VoiceX (135+ languages, omnichannel context) and Nexus Vox (500+ languages, 10-second voice cloning).