Move your team from Abridge to eClinicalWorks.
Each person gets a short interview, then a personalized step-by-step guide showing exactly where their saved work, prompts, and projects land in eClinicalWorks — and the few things that need a manual step, walked through. You send one invite; nobody becomes the help desk, and nothing in Abridge is changed or cancelled. Want to see where you’re paying for both first? Run the free audit.
Abridge and Sunoh.ai both ambiently capture the visit and draft a structured note (with orders and follow-ups) for the clinician to review and sign. A practice already on eClinicalWorks can cut the standalone Abridge contract and move the same ambient workflow into the EHR they already run: enable Sunoh.ai, the ambient AI scribe in the eClinicalWorks/healow family that is natively wired into the eCW Progress Note. Sunoh transcribes the conversation, sorts it into SOAP sections, pre-fills coded/uncoded diagnoses, treatment plans, labs, imaging, and medication orders, and the provider imports it directly into the Progress Note inside eClinicalWorks — no separate Abridge login or paste-back. It runs on desktop eCW, eClinicalTouch (iPad), and eClinicalMobile. Keep eClinicalWorks as the system of record; cut Abridge.
- Warning: Sunoh.ai is a paid add-on to the deployed eCW license (publicly listed around $149/user/month, with possible additional monthly charges) — price the Sunoh seats against the Abridge contract before cancelling so the switch is actually a saving.
- Warning: Abridge's Linked Evidence (map any note word back to the source transcript/audio) is a distinct traceability layer; Sunoh's review is transcript-based but not marketed identically — confirm clinicians' audit needs are met before switching.
- Warning: Sunoh now generates CPT/ICD codes from the conversation, but re-validate its coding output against the practice's existing eCW coding (Clinical Rules Engine) so revenue capture does not regress at cutover.
- Warning: Sunoh is marketed as EHR-agnostic but the deepest, no-extra-click import is the eCW Progress Note path — verify the org is using the native eCW integration, not a looser connector.
Abridge's revenue-cycle product captures billing codes (ICD-10, HCC, visit diagnoses) from the documented conversation; eClinicalWorks provides native coding support on the same encounter. A practice already on eCW can drop the standalone Abridge revenue-cycle add-on and let the EHR's own coding do the work: the eClinicalWorks Clinical Rules Engine (CRE) auto-drops/suggests the appropriate CPT and ICD-10 codes from the clinical documentation as the encounter is completed and feeds them into the integrated charge/claim workflow, and the embedded eva assistant can be invoked in-context during documentation. Because coding runs on the note the clinician already wrote inside eCW, the codes attach directly to the note, orders, and billing record rather than coming from a separate tool. Keep eClinicalWorks as the system of record for coding; cut the Abridge coding add-on.
- Warning: eCW's native coding is largely rules-based (CRE) plus eva, not the deep autonomous GenAI chart-coding some third-party tools offer — if the practice relied on Abridge's conversation-level GenAI HCC capture, expect a depth difference and validate before cutover.
- Warning: Abridge anchors codes to the conversation via Linked Evidence for MEAT-style auditability; the CRE attaches codes from documentation triggers without that audio trail — confirm the coding/compliance team's audit needs are met by eCW first.
- Warning: Sunoh.ai (eCW's ambient scribe) now also generates CPT/ICD from the conversation; decide whether coding capture should move to Sunoh, the CRE, or both, and avoid double-suggesting codes into the charge workflow.
- Warning: eClinicalWorks markets a 98%+ first-pass acceptance rate for its RCM Services offering, not for the in-EHR coding engine in isolation — do not assume that headline applies automatically to the native CRE coding you are switching to.