Move your team from Ambience Healthcare to eClinicalWorks.
Each person gets a short interview, then a personalized step-by-step guide showing exactly where their saved work, prompts, and projects land in eClinicalWorks — and the few things that need a manual step, walked through. You send one invite; nobody becomes the help desk, and nothing in Ambience Healthcare is changed or cancelled. Want to see where you’re paying for both first? Run the free audit.
Ambience's Ambient Scribe and eClinicalWorks' Sunoh.ai both listen to the patient-provider conversation and draft a structured progress note with orders and follow-ups. A practice already on eClinicalWorks can retire the standalone Ambience contract: enable Sunoh.ai, the ambient scribe natively wired into eCW, which transcribes the visit, organizes it into the SOAP Progress Note sections, and pre-fills coded/uncoded diagnoses, allergies, labs, imaging, medication orders, and follow-ups for the provider to review and import directly into the eClinicalWorks Progress Note — in the same chart the EHR already uses for orders, coding, and billing. Runs on desktop, eClinicalTouch (iPad), and eClinicalMobile. Keep eClinicalWorks, cut Ambience.
- Warning: Sunoh.ai is a paid add-on to the deployed eCW license (publicly listed around $149/user/month, with possible additional monthly charges) — it is not free with the EHR, so compare that seat cost against the Ambience contract you are cutting before assuming savings.
- Warning: Re-validate specialty note formatting: Ambience tunes notes to 200+ specialties with Note Customization Controls; confirm Sunoh's SOAP structure and any eCW note templates cover your specialties before the switch.
- Warning: Coding-aware content moves: Ambience surfaces ICD-10/E/M inside the draft, whereas in eCW the suggested codes flow from the documented encounter via the Clinical Rules Engine — plan to pick coding up there rather than from the ambient surface.
- Warning: Both outputs are drafts the provider must review, edit, and sign; do not assume auto-filing. Retain/export any historical Ambience notes you need before ending that contract.
Ambience's point-of-care coding (ICD-10 Code Assist, E/M Code Advisor, CPT/HCC surfacing) overlaps eClinicalWorks' native coding support: the Clinical Rules Engine (CRE) automatically drops/suggests the appropriate codes from the clinical documentation as encounters are completed and feeds them into the integrated charge/claim workflow, with the eva assistant available in-context. A practice on eCW can drop Ambience's coding layer and let the CRE suggest codes against the same encounter it will bill from — codes attach directly to the note, orders, and billing record inside eCW. Keep eClinicalWorks, cut Ambience.
- Warning: eClinicalWorks' built-in coding is primarily rules/E&M-based (CRE), not the autonomous GenAI chart-coding Ambience markets; fully autonomous note-to-code AI in the eCW ecosystem is largely a third-party add-on. Confirm the native CRE depth meets your needs before assuming feature parity with Ambience.
- Warning: Ambience runs coding live in the note at the point of care; the CRE acts as the encounter is completed and fed to billing, so moment-of-charting nudges (e.g. live E/M level guidance) may become a close-of-encounter step — set clinician expectations.
- Warning: Re-validate HCC/MEAT and modifier capture: Ambience markets a continuous HCC Compliance Validator and Modifier 25 / Add-On advisors; verify how those are handled in eCW (CRE rules plus any RCM Services) before cancelling, since eCW's published 98%+ first-pass acceptance figure is for its RCM Services offering, not the coding engine alone.
- Warning: Spot-check the first cycles of CRE-suggested codes against historical Ambience accuracy (Ambience cites ~90-99% E/M and ~93% ICD-10 substantiation) so revenue capture is not quietly degraded during the switch.