Move your team from eClinicalWorks to Solv.
Each person gets a short interview, then a personalized step-by-step guide showing exactly where their saved work, prompts, and projects land in Solv — and the few things that need a manual step, walked through. You send one invite; nobody becomes the help desk, and nothing in eClinicalWorks is changed or cancelled. Want to see where you’re paying for both first? Run the free audit.
Solv and eClinicalWorks both let patients complete pre-visit registration, demographics, insurance, consents, and questionnaires from their phone before arriving. A practice already on eClinicalWorks can retire Solv digital intake and move the workflow into healow CHECK-IN: the day before the visit it texts the patient a secure healow link (also in the healow app) to confirm the appointment, review and update demographics, confirm insurance, e-sign consents, complete clinic-specific questionnaires, review medications/allergies/history, and pay copays via healow Payment Services. Because CHECK-IN runs on the eClinicalWorks/healow stack, the captured demographics, consents, and questionnaire data update the same patient chart the EHR uses for documentation, orders, and billing - so there is no Solv-to-EHR forms sync or RPA media transfer to maintain. Keep eClinicalWorks; cut Solv.
- Warning: Rebuild Solv intake packets as healow CHECK-IN questionnaires and consent forms before cutover; field mappings and state/clinic-specific logic do not carry over automatically, and missed items mean staff re-collect at the desk.
- Warning: Solv captures insurance card and ID via image upload at registration; confirm healow CHECK-IN is configured to capture and route insurance (and ID) images so that media still reaches the chart once Solv is gone.
- Warning: healow CHECK-IN is largely a day-before SMS/app link flow; if you relied on Solv branded on-site kiosk or QR check-in for walk-ins, confirm an equivalent eCW/healow on-site check-in path covers those patients before retiring Solv.
- Warning: Export or archive any historical Solv-stored intake artifacts you are required to retain before terminating the Solv contract.
Solv and eClinicalWorks both let patients view real provider availability and self-book online around the clock. A practice already on eClinicalWorks can retire the standalone Solv contract and move the booking workflow into healow Open Access: patients book from the practice website, the Patient Portal, or the healow app, seeing each provider real open slots, and the practice can let patients either book directly or only request a slot for staff to confirm. Because Open Access reads and writes against the eClinicalWorks practice schedule, the booked slot lands directly on the same provider calendar eCW uses for clinical documentation, orders, and billing - so there is no Solv-to-EHR appointment sync to maintain and no separate Solv login. Keep eClinicalWorks; cut Solv.
- Warning: Open Access publishes whatever slice of each provider schedule the practice chooses and supports a book-vs-request-only mode per provider - rebuild Solv appointment-type rules and provider guardrails as Open Access settings before cutover, or self-booking accuracy will regress.
- Warning: Solv signature feature is an AI-managed queue that blends walk-ins with scheduled visits to smooth waiting-room flow; healow Open Access self-scheduling does not replicate real-time walk-in queue-blending, so an urgent-care/walk-in practice must confirm an equivalent eCW/healow arrival and waitlist workflow covers that flow before retiring Solv.
- Warning: Solv also captures net-new bookings from its SolvHealth.com consumer marketplace and Google/Apple Maps; the healow front doors are the website widget, Patient Portal, and healow app, not the Solv marketplace - if a meaningful share of patient acquisition came from Solv marketplace, confirm that channel is acceptably replaced before cutting Solv.