Move your team from Heidi Health to Suki.
Each person gets a short interview, then a personalized step-by-step guide showing exactly where their saved work, prompts, and projects land in Suki — and the few things that need a manual step, walked through. You send one invite; nobody becomes the help desk, and nothing in Heidi Health is changed or cancelled. Want to see where you’re paying for both first? Run the free audit.
Both products let clinicians query AI for chart information, note edits, and clinical answers during or after an encounter. In Heidi, this is the Ask Heidi query bar: clinicians type or speak a natural-language prompt to reformat the note, generate downstream documents (referral letters, discharge summaries, care plans), look up ICD-10 codes, or get evidence-based answers with citations — all drawing on the transcript and note context. In Suki, the analogous capability is chart Q&A and patient summaries: the clinician asks 'what medications is this patient on?' or requests a concise patient history overview, and Suki pulls that data from the connected EHR. To move from Heidi to Suki: note that Ask Heidi's scope is broader (document generation, evidence lookup, admin tasks); Suki's chart Q&A focuses on retrieving and summarizing existing EHR data rather than generating new documents from scratch, so downstream-document generation workflows will need an alternative in Suki. To move from Suki to Heidi: Ask Heidi can replicate chart summary requests by prompting against the transcript, but it relies on the transcript context rather than pulling live EHR data directly, so accuracy depends on what was captured in the session.
- Warning: Heidi's Ask Heidi advanced and agentic actions are capped at 10/month on the Free plan and require the Clinician tier or above for unlimited use; basic evidence lookups are unlimited on all plans.
- Warning: Suki's chart Q&A relies on bidirectional EHR integration to pull live data; in Heidi, Ask Heidi draws on the session transcript and note, not directly from the EHR, so pre-existing chart context (outside the current visit) is not automatically available unless the clinician narrates it.
- Warning: Ask Heidi includes inline citation of clinical evidence sources (CDC, NICE, RACGP); Suki's chart Q&A is focused on patient-specific data retrieval rather than providing referenced clinical guidelines.
Both products passively listen to a live clinician-patient conversation and generate a structured clinical note for review and approval, making migration primarily a workflow re-enrollment exercise. To move from Heidi to Suki: export any custom note templates from Heidi (download as text or copy field definitions), then rebuild the same sections under Suki's note personalization settings before go-live; connect Suki to the same calendar and EHR used with Heidi so auto-scheduling works immediately. To move from Suki to Heidi: recreate specialty-specific note layouts in Heidi's template builder (or import from the Heidi community template library), then switch the recording device (mobile app, web app, or desktop) and start sessions there. In both directions, historical notes stay in the EHR and do not need migration; only the template/preference layer transfers. Pilot with one clinician per specialty before org-wide rollout to tune note structure.
- Warning: Heidi offers a free tier with unlimited standard templates and unlimited ambient transcription, making solo trials low-risk; Suki is contract/enterprise-priced with no published self-serve free tier, so evaluation requires engaging a Suki sales rep.
- Warning: Suki's ambient mode includes speaker diarization (distinct speaker labeling) as a built-in feature; Heidi's documentation does not explicitly confirm automatic speaker diarization in ambient mode, which may matter for multi-clinician encounters.
- Warning: Heidi supports uploading a pre-recorded audio file to generate a note after the fact; Suki's documented flow is live or near-live ambient capture, so recorded-audio workflows may not have a direct Suki equivalent.
Both tools support dictation alongside ambient mode, letting clinicians speak text directly into a note field rather than running a full conversational encounter. To move from Heidi to Suki: in Heidi, the dedicated Session Dictation mode and the Dictate hotkey produce free-text from speech; in Suki, the same workflow is handled through dictation mode inside Suki Assistant, where the clinician speaks into a specific note section. Familiarize the team with Suki's voice command syntax (e.g., 'Suki, go to Assessment') which extends dictation into navigation commands — a capability Heidi does not market as part of its dictation flow. To move from Suki to Heidi: note that Heidi's Dictate hotkey works in any active field in the app and is available on desktop and mobile; Session Dictation produces near-verbatim transcription best suited to letters and reports. No data export is needed for the dictation feature itself; any previously dictated content already lives in the EHR or in Heidi/Suki note storage.
- Warning: Suki's dictation is tightly bundled with voice commands (schedule queries, order staging triggers) and is not sold or configured separately; practices wanting only simple dictation get the full command layer regardless.
- Warning: Heidi's Dictate hotkey works across any text field in the Heidi app but is not a system-wide dictation tool; Suki similarly operates within its own app surfaces and the Chrome extension, not as a global OS-level dictation replacement.
Both platforms integrate with major EHRs (Epic, athenahealth, Oracle Cerner) and write finished notes back into the patient chart. Switching the scribe tool does not require migrating chart data — the EHR remains the system of record. To move from Heidi to Suki: disable the Heidi Chrome extension and any Athena/eCW/Epic app-marketplace connections; contact your Suki account team to provision the bidirectional integration for your specific EHR instance (Epic FHIR/SMART, athenahealth, Cerner, or MEDITECH); validate that note sections map correctly to the EHR's structured fields before switching clinicians over. To move from Suki to Heidi: install the Heidi Chrome extension for browser-based EHRs or configure the relevant Heidi Marketplace connection (Athena, Epic, eCW, Cerner); verify that push-to-chart is included in the Heidi plan tier selected. For EHRs neither vendor natively supports, both offer a copy-paste fallback so clinicians are not blocked.
- Warning: Heidi's push-to-chart (write-back) integrations for Athena, Epic, eCW, and Cerner require the Practice plan or above; the Clinician plan has only limited EHR integration access, and the Free plan uses copy-paste only.
- Warning: Suki adds MEDITECH as a natively integrated EHR that Heidi does not list, so practices on MEDITECH get bidirectional sync in Suki but would fall back to copy-paste in Heidi.
- Warning: Suki's bidirectional sync pulls existing chart data (medications, past medical history) into the note context; Heidi's integration is primarily write-based (push note to chart), so chart-pull behavior differs and clinicians accustomed to chart context appearing automatically may notice the gap when moving to Heidi.
Both products generate diagnosis and billing code suggestions from the encounter note. In Heidi, coding suggestions are surfaced through the Ask Heidi query bar: the clinician prompts 'find codes' or requests ICD-10/SNOMED terms, and Heidi returns suggestions derived from the transcript and note. In Suki, code suggestions (ICD-10, HCC, CPT, and E/M) appear automatically within the documentation workflow and inside the EHR integration, positioned as part of Suki's Assisted Revenue Cycle capability. To move from Heidi to Suki: clinicians who relied on manually triggering coding via Ask Heidi will find Suki's coding surfaced proactively in the documentation UI — no explicit prompt needed. To move from Suki to Heidi: train clinicians to request codes explicitly via Ask Heidi after the note is generated rather than expecting them to appear automatically. No coding history needs to be migrated; codes that were already submitted to the EHR or billing system stay there.
- Warning: Heidi's coding capability is gated to the Clinician plan and above (only limited access through the Free tier's 10 monthly Ask Heidi actions); Suki's coding is part of its enterprise contract and available to all licensed users without an action cap.
- Warning: Suki explicitly surfaces CPT and E/M codes in addition to ICD-10 and HCC; Heidi's documented scope is ICD-10 and SNOMED, so CPT coding workflows do not have a direct Heidi equivalent.
- Warning: Suki positions coding as reducing amended encounters and denials (revenue cycle focus); Heidi positions it as a clinical convenience tool inside Ask Heidi rather than a revenue-cycle product, so coding accuracy SLAs and workflow support may differ.
Both products support multilingual clinical workflows, though the scope differs: Heidi's multilingual capability covers the full consult transcription and note generation in the selected language (the clinician picks a language before starting a session and Heidi transcribes and generates the note in that language), while Suki's documented multilingual feature focuses on generating after-visit patient instructions in up to 80 languages at a fifth-grade reading level. To move from Heidi to Suki: practices that documented consults in non-English languages in Heidi should verify with Suki sales whether full ambient transcription and note generation is supported in those same languages, as Suki's public documentation emphasizes multilingual patient instructions rather than multilingual note authoring. To move from Suki to Heidi: multilingual patient instruction generation is not explicitly listed as a Heidi output document type; clinicians would need to use Ask Heidi to request a patient summary or instruction letter in the target language, which works but is a manual prompt rather than an automatic output.
- Warning: Heidi markets support for 110+ languages for transcription and note generation; Suki documents 80 languages specifically for patient instructions — the scope and language lists are not directly comparable.
- Warning: Heidi's multilingual transcription coverage is reported from secondary sources; the official Heidi support documentation confirms multilingual support but does not publish an exact language list, so specific language availability should be verified before migrating a multilingual practice.
- Warning: Suki's multilingual patient instructions are also exposed through the Suki Platform SDK to partners, meaning EHR vendors embedding Suki may offer multilingual instructions even if the Suki direct product page does not fully detail them.