Move your team from Helpjuice to Stonly.
Each person gets a short interview, then a personalized step-by-step guide showing exactly where their saved work, prompts, and projects land in Stonly — and the few things that need a manual step, walked through. You send one invite; nobody becomes the help desk, and nothing in Helpjuice is changed or cancelled. Want to see where you’re paying for both first? Run the free audit.
Both Helpjuice (Swifty AI) and Stonly's AI Bot answer end-user questions autonomously from knowledge base content and can be embedded as a website widget. When migrating from Helpjuice to Stonly: export all Helpjuice articles (Admin > Export) and import them into Stonly as guides or articles to seed the AI bot's knowledge. Configure the Stonly widget on the same pages previously hosting the Swifty AI chatbot; remove the Helpjuice embed snippet. In the reverse direction, import Stonly guide content into Helpjuice via bulk import or the API, then activate Swifty AI in the Helpjuice admin under AI features. On both sides, test sample queries that previously deflected tickets to confirm deflection parity before go-live.
- Warning: Stonly AI Agents are an Enterprise-tier-only feature; teams on the Small Business plan cannot deploy the AI bot. Helpjuice's Swifty AI requires the AI-Knowledge Base plan ($449/month) or higher — neither product includes AI self-service on entry-level pricing.
- Warning: Helpjuice AI search is keyword-plus-intent and searches inside PDFs and images; Stonly's AI bot draws only on guide/article text, so scanned PDFs or image-heavy content will not be indexed by the Stonly bot without reformatting.
- Warning: Stonly publishes a 92% accuracy / 71% self-serve rate figure, but this is a vendor benchmark; actual deflection rates will vary and should be measured in a parallel-run period before fully switching off the incumbent tool.
Both platforms provide analytics on how users interact with knowledge content, including views, drop-off, and search patterns. Migrating from Helpjuice to Stonly: identify the Helpjuice analytics reports you rely on most (failed search terms, top/bottom articles, drop-off pages), then map those to Stonly's full-path analytics per guide step and its BI exports. If you push Stonly data to a BI layer (Looker, Power BI, Tableau), connect the integration in Stonly admin under Analytics integrations. Migrating from Stonly to Helpjuice: Helpjuice analytics are built in with no external BI connector required — reports are available directly in the admin dashboard; configure predictive stale-content alerts to replicate Stonly's content health monitoring. In both cases, capture a baseline report from the outgoing platform before switching to preserve historical trend data.
- Warning: Helpjuice analytics are included on all three plans including the entry-level $249/month tier; Stonly's analytics start at the Small Business paid plan — the free Basic plan has no analytics at all.
- Warning: Stonly analytics are guide-step-level (drop-off within a branching guide), while Helpjuice analytics are article/page-level. If you need step-by-step engagement data, Helpjuice does not offer an equivalent — the concept does not exist for flat articles.
- Warning: Stonly enables user-data targeting so different segments see different guides; Helpjuice does not have behavioral audience targeting. Teams relying on Stonly targeting variables to personalize content will lose that capability when moving to Helpjuice.
Helpjuice's AI Content Writer and Tutorial Builder (Wizardshot) help authors produce step-by-step articles quickly; Stonly's Interactive Guides editor lets authors build branching decision-tree walkthroughs. These are distinct authoring paradigms but share the goal of creating structured how-to content. Moving from Helpjuice to Stonly: take existing Helpjuice AI-generated tutorials and manually convert each step into a node in Stonly's WYSIWYG guide editor, adding conditional branches where relevant. Stonly does not have an AI drafting assistant, so content will need to be written or pasted manually. Moving from Stonly to Helpjuice: flatten Stonly guide branches into sequential steps, paste into Helpjuice's rich text editor, then use Helpjuice's AI Writer to expand, rephrase, or suggest keywords. The Tutorial Builder can also auto-generate new articles from prompts to accelerate rebuilding common how-tos.
- Warning: Helpjuice AI Writer and Tutorial Builder are only available on AI-Knowledge Base ($449/month) and Unlimited ($799/month) plans; the base $249/month Knowledge Base plan has no AI authoring. Stonly's interactive guide editor is available on all paid plans including Small Business.
- Warning: Stonly guides support branching logic, variables, and conditional paths that have no equivalent in Helpjuice flat articles — complex decision trees cannot be fully represented in Helpjuice and will need to be simplified or split into multiple articles.
- Warning: Stonly's Small Business plan caps guide views at 4,000/month; high-traffic content that previously lived in Helpjuice (unlimited views on all plans) may require an Enterprise upgrade on Stonly to avoid view-limit throttling.
Both products integrate with the mainstream help desk and CRM stack (Zendesk, Salesforce, Slack, Zapier, Confluence). When moving from Helpjuice to Stonly: audit your active Helpjuice integrations in the admin, then verify each against Stonly's 60+ integration list. For Zendesk and Salesforce, reconnect the Stonly integration in those platforms; note that Stonly's help desk integrations (Zendesk, Freshdesk, Salesforce, Front) are Enterprise-only and must be confirmed on your plan before migrating. Slack and Zapier are available on Stonly's Small Business plan. Remove the Helpjuice Chrome extension from agent browsers and replace with Stonly's widget or the Zendesk app. When moving from Stonly to Helpjuice: Helpjuice includes a Chrome extension that pulls articles into any web-based support tool, offering broader agent-assist coverage than Stonly's direct integrations; reconnect Salesforce and Zendesk natively and set up Zapier automations to replicate any Stonly workflow triggers.
- Warning: Stonly's Zendesk, Freshdesk, Salesforce, and Front integrations are Enterprise-tier only; Small Business plan users have access only to Segment, Zapier, Freshpaint, and Rudderstack. Confirm your Stonly plan before migrating from Helpjuice if those help desk connections are required.
- Warning: Helpjuice advertises 100+ named integrations vs. Stonly's 60+; some niche integrations (HelpScout, HelpShift, Copper CRM) differ between platforms — cross-check the full lists before committing to a migration.
- Warning: Helpjuice's Chrome extension provides ad-hoc knowledge lookup inside any web tool without a native integration; Stonly has no equivalent universal browser extension, so agents on unsupported help desks will lose in-browser article lookup.
Both tools host a branded, searchable knowledge base where authors create and organize support content. To move from Helpjuice to Stonly: export articles from Helpjuice (Admin > Export as HTML or PDF), then recreate or bulk-import them into Stonly's editor as articles or guides; map existing Helpjuice categories to Stonly's guide/folder structure. Configure the Stonly knowledge base domain, apply custom branding (logo, colors), and replicate any SEO settings (meta titles, slugs). For the reverse (Stonly to Helpjuice): export Stonly guides using PDF export per guide or via the API, paste content into Helpjuice's rich-text editor, and reproduce the category hierarchy. After import on either side, run a search audit to confirm existing article URLs redirect or are updated to prevent broken links.
- Warning: Helpjuice supports unlimited knowledge bases on all plans; Stonly restricts multiple knowledge bases to Enterprise — a Small Business plan user can only have one public knowledge base.
- Warning: Stonly's standout feature is interactive branching guides (decision trees); Helpjuice uses flat articles only. Guide branching logic cannot be imported and must be rebuilt manually in Stonly's WYSIWYG guide editor.
- Warning: Helpjuice's kanban-style article planning board has no equivalent in Stonly; content workflow management will need to move to an external tool or Stonly's content health review workflows.
- Warning: Stonly private knowledge bases (internal / agent-only) are Enterprise-only; Helpjuice restricts internal knowledge bases to AI-Knowledge Base and Unlimited plans ($449+/month), so access controls must be re-verified after migration.
Both products restrict SSO and private/internal knowledge base access to their enterprise-tier plans, and both support Okta as an IdP. Moving from Helpjuice to Stonly: document the Helpjuice SSO configuration (IdP metadata, attribute mappings) and replicate it in Stonly's Okta integration via the Stonly Enterprise security setup process; reassign team roles under Stonly's advanced team rights management. Also note whether you use Helpjuice IP allowlist or URL-based access restrictions — these must be re-implemented via Stonly's private knowledge base and access controls. Moving from Stonly to Helpjuice: configure SSO in Helpjuice under Settings > Authentication using Okta, Azure AD, or Auth0; re-create access groups in Helpjuice's role-based permissions and apply IP restrictions from the admin. In both directions, run an access audit with a test user before deprovisioning the old system to confirm restricted articles remain protected.
- Warning: Helpjuice supports SSO via Okta, Azure AD, and Auth0; Stonly's documented SSO is Okta only. Teams using Azure AD or Auth0 as their IdP may need a SAML bridge or cannot yet use Stonly SSO natively.
- Warning: Helpjuice SSO is gated behind the AI-Knowledge Base plan ($449/month); Stonly SSO is Enterprise-only with custom pricing. Both require an upgrade if you are currently on an entry-level plan.
- Warning: Helpjuice publishes SOC 2 and GDPR compliance badges; Stonly's compliance documentation is not listed publicly and is offered via a 'dedicated security review' during Enterprise sales — verify specific compliance requirements before switching.