Move your team from Tidio to Siena AI.
Each person gets a short interview, then a personalized step-by-step guide showing exactly where their saved work, prompts, and projects land in Siena AI — and the few things that need a manual step, walked through. You send one invite; nobody becomes the help desk, and nothing in Tidio is changed or cancelled. Want to see where you’re paying for both first? Run the free audit.
Both products deploy an AI agent that autonomously resolves common customer support tickets without human involvement. Siena embeds inside an existing help desk (Zendesk, Gorgias, Intercom) and reads tickets there; Tidio's Lyro runs inside the Tidio workspace and can connect out to Zendesk/Intercom via Lyro Connect. To move from Siena to Tidio: export your Siena knowledge base articles and FAQ content, import or auto-scrape them into Lyro's knowledge base, then redirect your support widget or email to Tidio. Lyro will learn from human agent replies for gaps. To move from Tidio to Siena: export Lyro conversation logs and knowledge content, configure Siena's AI agent inside your chosen help desk, and point inbound ticket routing to Siena. In both directions, run a parallel period (1-2 weeks) where both systems handle tickets to validate coverage before cutting over fully.
- Warning: Siena's entry price is $750/month platform fee plus $0.90 per automated ticket; Tidio Lyro starts at $32.50/month for 50 conversations, scaling to $0.50/conversation, which is substantially cheaper at low volume but can exceed Siena costs at high volume.
- Warning: Siena is purpose-built for ecommerce help desks (Zendesk, Gorgias, Kustomer) and requires one of those as the ticket system; Tidio is a standalone inbox and does not require a separate help desk.
- Warning: Lyro guarantees a 50% AI resolution rate only on the Premium plan with managed service from 3,000 conversations/month; lower-tier plans carry no resolution-rate guarantee.
Both platforms surface dashboards covering CSAT, AI resolution rates, and conversation trends. Siena's Topics Explorer auto-categorizes themes across all tickets; Tidio's analytics dashboard tracks conversation volume, agent performance, Flows effectiveness, and Lyro AI resolution rates. To move from Siena to Tidio: export Siena topic-trend reports and CSAT data before migrating (download via the Siena dashboard); after go-live on Tidio, let Lyro's analytics accumulate for 2-4 weeks before comparing resolution rates. To move from Tidio to Siena: export Tidio agent performance and CSAT reports; Siena's automated topic clustering will build its own topic taxonomy from scratch on your ticket corpus — no import of Tidio topic labels is supported. In both directions, set up a date-range comparison after 30 days to benchmark AI resolution rate against the baseline from the prior tool.
- Warning: Siena's Topics Explorer is included in the base $750/month fee; Tidio's advanced analytics (deeper segmentation, user permissions) require the Growth plan ($49.17/month) — basic analytics are on all plans.
- Warning: Tidio tracks revenue attribution and sales contribution from chat, which Siena does not surface; teams relying on Tidio's ecommerce sales analytics will lose that view when moving to Siena.
- Warning: Custom analytics in Tidio require the Premium plan; Siena's analytics are fixed to its own dashboard with no BI export noted in documentation.
Both platforms route tickets between AI and human agents and give human agents AI-assisted reply drafting. In Siena, Collaborative AI Routing determines escalation criteria and the AI Assistant surfaces draft replies inside the existing help desk (Zendesk/Gorgias/etc.) where agents already work. In Tidio, Lyro hands off to human agents inside the Tidio inbox, and the GPT-4 AI Reply Assistant suggests text in the live chat interface. To move from Siena to Tidio: document your existing escalation triggers (e.g. complaint topics, sentiment thresholds) and re-configure them as Lyro Guidance rules and Flows routing in Tidio; train agents on the Tidio inbox. To move from Tidio to Siena: map Lyro's escalation rules to Siena's Collaborative AI Routing config inside your help desk; agents will use the Siena AI Assistant instead of Tidio's Reply Assistant. Migrate any saved macro/template text to the destination tool's library.
- Warning: Siena's AI Assistant is embedded inside the help desk agents already use (Zendesk, Gorgias, etc.), so Siena-to-Tidio migration requires agents to switch their primary workspace to the Tidio inbox — a change management effort.
- Warning: Tidio's automatic chat assignment and department routing require the Growth plan ($49.17/month per seat); basic escalation is available on lower plans but lacks advanced department rules.
- Warning: Siena's per-ticket fee ($0.90) applies only to autonomously resolved tickets; AI-assisted human replies are not billed per ticket, making cost models incomparable without knowing your resolution mix.
Both platforms consolidate customer conversations across social channels and bring AI responses to those channels. Siena deploys dedicated Social Media Agent and Reviews Agent modules handling mentions, comments, and review-platform responses (Okendo, Yotpo) using the configured brand persona; Tidio's multichannel inbox consolidates live chat, email, Instagram DMs, Meta Messenger, and WhatsApp with Lyro AI responding across all of them. To move from Siena to Tidio: connect Instagram, Messenger, and WhatsApp to the Tidio inbox; note that Tidio does not have native review-platform integrations (Okendo, Yotpo), so review response workflows drop out unless handled manually or via Zapier. To move from Tidio to Siena: connect Siena's Social Media Agent to the same social accounts; Siena agents respond inside the connected help desk rather than a standalone inbox, so agents need to work in the help desk interface. In both directions, run both systems in read-only monitoring mode for one week to calibrate response quality on brand voice before enabling auto-reply.
- Warning: Siena's Reviews Agent connects natively to Okendo and Yotpo for review responses; Tidio has no native review-platform integrations — this workflow cannot be replicated in Tidio.
- Warning: Tidio's multiple email inboxes and multi-project (multi-brand) support require the Plus plan ($749/month); Siena handles multi-brand within the base platform but prices by platform instance.
- Warning: Siena's per-interaction fee ($0.90) applies to social and review responses; Tidio social channel integrations (Instagram, Messenger, WhatsApp) are available on all plans at no per-conversation fee for human agents, but Lyro AI conversations on social channels count against the Lyro conversation quota.
Both products offer native connectors to ecommerce platforms and CRMs, enabling the AI to act on order and customer data. The overlapping connectors are: Shopify (both), Zendesk (both), Intercom (both), Salesforce (both via Lyro Connect on Tidio Plus/Premium), HubSpot (Tidio native; Siena via Klaviyo/Slack side-channels). To migrate integrations from Siena to Tidio: re-authorize Shopify and email/CRM connectors in the Tidio integrations panel; connect Zendesk or Intercom via Lyro Connect if using those help desks; note that Tidio has no native connector for Gorgias, Kustomer, Gladly, or Dixa — teams using those must route through Zendesk or use the OpenAPI. To migrate from Tidio to Siena: install the Siena app from your help desk marketplace and connect ecommerce/subscription integrations; note that WooCommerce, BigCommerce, and Adobe Commerce are supported in Tidio but not confirmed in Siena — Shopify is the safe common ground.
- Warning: Siena supports Gorgias, Kustomer, Gladly, and Dixa natively; Tidio has no connectors for these — teams using them cannot migrate to Tidio without switching help desks.
- Warning: Tidio's OpenAPI for custom integrations requires the Plus plan ($749/month); Siena includes custom API integrations in the base platform fee.
- Warning: Siena's native subscription integrations (Recharge, Ordergroove, Skio, Smartrr, Stay AI, Prive) have no equivalents in Tidio's connector library.
Both platforms automate common customer workflows without code: Siena automates post-purchase actions (returns, refunds, address updates, subscription management) via native ecommerce integrations; Tidio Flows automates triggered messages and actions (cart abandonment, lead capture, post-chat surveys, offline replies) via a drag-and-drop builder. To move from Siena to Tidio: inventory your Siena post-purchase flows (e.g. return initiation, subscription pause) and rebuild analogous Flows in Tidio using its Shopify and WooCommerce integration; note that Tidio Flows lacks native Recharge/Skio subscription management, so subscription workflows may require Zapier or custom logic. To move from Tidio to Siena: export Flows templates as documentation, then replicate conversion-focused triggers (cart abandonment, discount sends) as Siena automations where Siena's ecommerce connectors support them; note Siena is focused on post-purchase service rather than pre-purchase marketing triggers.
- Warning: Siena's post-purchase automation requires a native help-desk integration (Zendesk, Gorgias, etc.) as the ticket layer; Tidio Flows runs standalone without a separate help desk.
- Warning: Tidio Flows free plan caps at 100 visitors/month reached; paid add-on starts at $24.17/month for 2,000 visitors. Siena bills per automated ticket ($0.90) with no visitor-based cap — very different cost curves for high-traffic stores.
- Warning: Siena covers subscription platforms (Recharge, Ordergroove, Skio, Smartrr, Stay AI, Prive) and returns (Loop Returns) natively; Tidio has no direct equivalents, so these workflows cannot be replicated in Tidio without third-party connectors.