Move your team from Gorgias to Tidio.
Each person gets a short interview, then a personalized step-by-step guide showing exactly where their saved work, prompts, and projects land in Tidio — and the few things that need a manual step, walked through. You send one invite; nobody becomes the help desk, and nothing in Gorgias is changed or cancelled. Want to see where you’re paying for both first? Run the free audit.
Both tools offer an AI agent that autonomously resolves common customer questions without human intervention. When migrating from Gorgias to Tidio: export your Gorgias help center articles and macros, then feed them into Lyro's knowledge base via the URL importer or by pasting content manually — Lyro only answers from this content so completeness matters. Map Gorgias's automated resolution topics (order tracking, return policies, FAQs) to equivalent Lyro knowledge entries. Test the Lyro playground to verify answer quality before going live. When migrating from Tidio to Gorgias: Gorgias AI Agent is pre-trained on ecommerce patterns and connects directly to Shopify/Loop Returns/Recharge for live order actions — a capability Lyro does not have. Export Lyro's knowledge base content to seed Gorgias's help center articles. Configure the Gorgias AI Agent's allowed actions (refunds, subscription edits) and escalation rules to match your current Lyro handoff thresholds.
- Warning: Gorgias AI Agent is priced per resolved conversation ($1.00/resolved, $0.90 annual); Tidio Lyro charges per conversation on a monthly quota starting at $32.50/month for 50 conversations — cost structure differs significantly at high volumes.
- Warning: Lyro is built on Claude (Anthropic) and strictly limits answers to content you supply; Gorgias AI Agent is pre-trained on 1B+ ecommerce conversations and can act on live order data (cancel, refund, edit subscriptions) without extra configuration.
- Warning: Lyro's free tier includes only 50 Lyro conversations one-time; Gorgias charges nothing for the AI Agent until it actually resolves a ticket.
Both products natively connect to Shopify, WooCommerce, BigCommerce, and Magento/Adobe Commerce to pull order and customer context into support conversations. When migrating from Gorgias to Tidio: install the Tidio app from the Shopify App Store or WooCommerce plugin directory and authorize the OAuth connection — this recreates the product/order data feed. Re-establish any CRM connections (HubSpot, Salesforce, Pipedrive are natively supported in Tidio) under Settings > Integrations. Klaviyo and Mailchimp are natively available in Tidio too. For any Gorgias integration covered by Tidio's Zapier connector (100+ apps), rebuild those zaps. Custom integrations from Gorgias Developer API require rebuilding against the Tidio OpenAPI, which is gated to the Plus plan ($749/month). When migrating from Tidio to Gorgias: install the Gorgias app on your ecommerce platform, authorize it, and configure which Shopify/BigCommerce data surfaces inside tickets. Gorgias supports 300+ pre-built integrations including Recharge and Loop Returns, which have no native equivalent in Tidio.
- Warning: Gorgias agents can take live ecommerce actions from within tickets (cancel orders, apply discounts, edit subscriptions) via the Shopify integration; Tidio's Shopify integration surfaces order data for context but does not support in-conversation order actions.
- Warning: Tidio's OpenAPI for custom integrations is restricted to the Plus plan ($749/month); Gorgias developer APIs are accessible at lower plan tiers, making custom integrations cheaper to start on Gorgias.
- Warning: Gorgias natively integrates with Recharge (subscription management) and Loop Returns; Tidio has no native equivalents and would require Zapier or custom development to replicate those workflows.
Both tools let non-technical teams automate repetitive support actions without writing code. When migrating from Gorgias to Tidio: export your Gorgias macros (saved responses) and recreate them as Tidio's macro library entries accessible during live chat. For Gorgias rules (tag-on-keyword, auto-assign, auto-close), rebuild equivalent logic in Tidio Flows using trigger-condition-action blocks — Tidio's 40+ pre-built templates cover the most common scenarios like cart abandonment, offline replies, and department routing. When migrating from Tidio to Gorgias: map each Tidio Flow trigger (page URL, chat state, device type) to Gorgias rule conditions, noting that Gorgias rules operate on tickets rather than live chat visitor behavior. Port Tidio's saved responses to Gorgias macros; these are structurally equivalent. Gorgias macros support variable injection (order number, customer name) from Shopify data.
- Warning: Tidio Flows targets pre-chat and proactive visitor behavior (scroll depth, page visited, time on site); Gorgias rules operate post-contact on tickets — the automation concepts partially overlap but are not a 1-to-1 mapping.
- Warning: Tidio's Flows add-on has a visitor-reach cap (100/month free, up to 2,000 on Growth at $24.17/month add-on); Gorgias macros and rules are unlimited on all plans with no usage cap.
- Warning: Cart abandonment and proactive outreach flows have no equivalent in Gorgias rules, which are reactive (triggered by inbound tickets), so those flows cannot be migrated.
Both tools provide dashboards for agent performance, response time, volume, and revenue attribution tied to support interactions. When migrating from Gorgias to Tidio: before switching, export Gorgias performance reports (CSV) for the trailing 90 days to preserve baseline benchmarks — Tidio will not import historical Gorgias data. Identify which Gorgias report views matter most (first response time, resolution rate, AI automation rate, revenue per ticket) and verify equivalents exist in Tidio's analytics dashboard under the correct plan tier. Tidio tracks CSAT, Lyro AI resolution rate, Flows conversion, and sales contribution. When migrating from Tidio to Gorgias: export Tidio's analytics CSV exports before cancelling. Note that Gorgias revenue statistics (revenue generated per ticket, LTV attribution) are only available on Advanced and Enterprise plans.
- Warning: Gorgias revenue attribution (support conversations tied to sales) requires the Advanced or Enterprise plan; Tidio's sales contribution tracking is available at lower tiers, so a Gorgias Basic/Starter team switching to Tidio may gain analytics they previously lacked.
- Warning: Tidio advanced analytics (user permissions, deeper segmentation, custom reports) require the Growth plan ($49.17/month); Gorgias custom analytics require Enterprise — the tiers that unlock advanced reporting are at different price points.
- Warning: Neither product exposes a public analytics API for direct data export to BI tools without third-party connectors; plan for a manual export workflow or a Zapier/connector bridge.
Both products consolidate messages from email, live chat, Instagram, Messenger, and WhatsApp into a single agent workspace. When migrating from Gorgias to Tidio: reconnect each social channel (Instagram, Messenger, WhatsApp) in Tidio's Integrations settings — credentials must be re-authorized per platform. Recreate your Gorgias email inboxes in Tidio by adding each email address under Settings > Email. Reassign agents and departments to match your existing routing structure. Export open Gorgias tickets as CSV to preserve context; Tidio does not import historical tickets natively. When migrating from Tidio to Gorgias: connect each channel in Gorgias Settings > Integrations using the same OAuth flows. Import historical Tidio email threads by forwarding or uploading them as tickets. Set up Gorgias routing rules to replicate Tidio's department assignment logic.
- Warning: Gorgias includes TikTok and SMS channels (SMS add-on at $0.41–$0.80/ticket); Tidio does not offer TikTok or native SMS, so those channels have no migration path.
- Warning: Gorgias surfaces live Shopify order data inside every inbox ticket by default; Tidio shows order context only after connecting the Shopify integration separately and the depth of data is shallower.
- Warning: Tidio requires the Plus plan ($749/month) for multiple email inboxes and multiproject support; Gorgias includes multi-channel email on all paid plans with no tier gate.